Same team. Twice the cases.
Forward-deployed AI for healthcare, legal, claims and care operators. Our engineers embed with your team, map how your cases really move and put AI to work on the routine, so the same people can handle up to twice the volume. Every judgement call stays with your staff.
Admin, not demand, is capping your growth.
Every new referral, claim or booking needs someone qualified to read it, check it, chase it and key it in. Your team is sized for an average week, so one holiday or sick day and the pile never quite clears. Growing means hiring more people, or making customers wait. See the 2026 numbers across health, care, legal and claims.
More demand should mean more revenue, not more backlog.
Engineers inside your operations, not software on a shelf.
We embed with your team for days or weeks to map how the work really runs, deliver measurable wins along the way, and only scale up when the numbers justify it.
- 1
Learn your business
We start with a free conversation, then sit with your team and map how the work really runs: every case type, step, workaround and exception. Depending on your business, that takes days or weeks.
Conversation and case map → - 2
Start with small wins
We don't wait for the whole map. Along the way we find small, contained improvements and deliver those first, each one measured on real cases before and after.
Small wins → - 3
Transform the company
If the small wins show it applies, we go further and bring the engine across your workflows, month by month. If it doesn't apply, we'll tell you honestly.
Your case engine →
01 Arrive
02 Check
03 Route
Every channel into one queue.
Fax, email or portal. The engine reads each one the moment it lands, so nothing sits waiting in an inbox.
Your rules, applied to every case.
Fund cover, consent, fasting, medications: the rules we wrote down together. Anything missing is chased automatically, in your words.
Routine work closes itself. Exceptions reach the right person.
Clean cases go straight through to done. Anything unusual reaches the right person, worked up and ready to decide. Every step is logged with who and when.
Specialists only see the cases that need their judgement.
When a case needs judgement, it arrives with the reason, the evidence, the rule and a suggested next step. Twenty minutes of digging becomes two, and your best people spend their day where they matter most.
It runs your inbox, your team queues and your files too.
Replies drafted and assigned before anyone opens the email.
When a message lands on a thread, the engine matches it to the case, pulls the facts, drafts the reply with the right attachment and hands it to the person who owns it. They check it and send.
Every team sees exactly what it should, and nothing more.
Work is routed to the right team's queue. Clinical matters stay with clinicians, staff matters stay with HR, and every view and download is logged.
Search every document you own, with the source for every answer.
We index your policies, procedures, contracts and case files. Ask in plain English and get an answer that cites the exact page, limited to what you are allowed to see.
Double your capacity without adding headcount.
We automate the routine work, one rule at a time, and leave every judgement call with your people. When half your cases finish on their own, the same team can take on twice as many.
Measured before we start, on every small win, and monthly after.
52%
Touchless
48
Your team touches
2.1×
Same team capacity
Capacity = 100 ÷ cases your team still touches · illustrative mix
For operators in healthcare, legal, claims and care.
Every action auditable, every team access-controlled.
- Your people decide/01The engine recommends. Your qualified staff make the call.
- You set the pace/02Start with small wins. Widen only when the results earn it.
- Access by team and role/03Each team sees only what it should, under a written data agreement.
- Every step on record/04What was checked, flagged and decided, and by whom.
- Nothing to install/05It works with the systems you already use.
A forward-deployed team, not a software licence.
You work directly with Mitch Flindell, who has built production systems for over 13 years, including as co-founder and CTO of Bonjoro. He embeds with your team, maps how the work really runs, and builds, measures and improves your engine alongside you. Based on the Central Coast, working across Sydney, Newcastle and the Hunter.
More about Pragmatic AIQuestions operators ask us.
☛Can this really double what my team handles?+
It depends on your mix of cases, which is exactly what the case map measures. The maths is simple: when half your cases finish on their own, the same team can handle twice as many. Some businesses get there, some don't, and we'll tell you honestly which you are before you spend real money.
☛Will this replace my staff?+
No. It takes the checking and chasing off them, so the same team can take on more work and spend its time on the cases, and the customers, that need a person.
☛Do we need new software?+
No. The engine reads what your systems already produce (emails, forms, exports, PDFs) and sends its work back the same way.
☛What about patient and client data?+
Handled under a written data agreement, with access limited by team and role and every step recorded. We work through your privacy requirements with you, including where data is stored, before any real data is touched.
☛What happens when it gets something wrong?+
If the engine isn't sure, the case goes to a person, not out the door. You decide what counts as routine, and we tune it together.
☛How long until it's running?+
Mapping your workflows takes days or weeks, depending on the size of your business. We don't make you wait for the whole map: we find small improvements along the way and deliver those first, so you see results early and decide from there.
Find out how much of your caseload could run itself.
Start with a free 30-minute session. We'll learn how your cases arrive and tell you honestly how much could run on its own, and what that could mean for your growth.